By making a purchase, the buyer (consumer) agrees that the fulfillment of the service takes place when the purchased digital product is sent by our system to the e-mail address (at the time of order fulfillment), which at the same time causes the loss of the possibility of withdrawing from the contract. All shipments are recorded by us and we can, on the customer's request, specify exactly when and to which e-mail address the delivery was made (or, at the buyer's request, re-sending the order).

 

Description of the complaint procedure:

The Buyer may submit complaints to the Seller regarding the fullfiled order at [email protected] or via the contact form on the website. A correctly submitted complaint should contain at least:

- name, surname, address, e-mail address of the Buyer,

- the date when order was fullfiled,

- the subject of the complaint, indicating the Buyer's request,

- all circumstances justifying the complaint.

If the data or information provided in the complaint need to be supplemented before considering the complaint, the Seller asks the person sending the complaint to supplement it in the indicated scope.

The seller recognizes the complaint within 14 days from the date of receiving it in the correct form.

The reply to the complaint is sent to the e-mail address provided by the Buyer.

 

The consumer's right to withdraw from the contract:

In the case of digital products, withdrawal from the contract may take place within 14 days, but only before the payment is made (due to the fact that the order is processed automatically when the payment is registered).

To withdraw from the order made in the store, you must submit an appropriate declaration of will to the Seller by writing to the following e-mail address: [email protected] We also remind you that unpaid orders after 14 days are automatically canceled.

 

No withdrawal from the contract:

The Buyer (consumer) is not entitled to withdraw from a fullfiled order (contract):

- for the delivery of digital content that is not recorded on a tangible medium, if the fulfillment of the service concluded with the consumer's express consent before the deadline to withdraw from the contract and after informing by Seller about the loss of the right to withdraw from the contract (fullfiled order).

In our store, it is not possible to place an order without the consumer's consent to the fulfillment of the service at the time of receiving the order (by accepting Terms and Conditions), which from that moment prevents withdrawal from the contract.